These Terms of Service (“Terms”) form a binding agreement between you (“you” or “User”) and Paper CRM (“Paper CRM,” “we,” “us,” or “our”) governing your access to and use of our customer relationship management software, websites, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” or accessing the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 16 years old (or the age of digital consent in your jurisdiction) and capable of entering a binding contract. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate registration information and notify us promptly at the contact address below of any unauthorized access. We may refuse, suspend, or terminate accounts at our discretion in cases of suspected fraud, abuse, or violation of these Terms.
Paper CRM offers a 14-day free trial. After the trial, an active subscription (currently $19.99/month, subject to change with notice) is required to continue using the Service. By starting a trial or subscription, you authorize us — through our payment processor (Stripe) — to charge your payment method (a) at the end of any trial period unless cancelled before then, and (b) on a recurring basis at the start of each billing cycle until you cancel.
You may cancel at any time from your account settings; cancellation takes effect at the end of the current paid period and you will retain access until then. All fees are non-refundable except where required by law. Refunds for billing errors are issued at our sole discretion; contact support within 7 days of a charge if you believe an error occurred. We may change pricing with at least 30 days' notice; new prices apply at the start of your next billing cycle. You are responsible for any taxes applicable to your subscription.
We do not store full payment card details on our servers; payments are processed securely by Stripe.
You may use the Service only for lawful purposes and in compliance with these Terms and applicable law (including, where relevant, CAN-SPAM, GDPR, CASL, and similar anti-spam and privacy laws). You agree not to:
You are solely responsible for ensuring you have the legal right to contact, store, and message the individuals whose information you upload to the Service.
You retain all ownership rights in the content and data you upload to or generate within the Service (“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display User Content solely as necessary to operate, secure, and improve the Service for you. We do not sell User Content or share it with third parties except as described in our Privacy Policy. You may export or delete your data at any time from the app. Upon account deletion, User Content is permanently removed within a reasonable period, subject to legal retention obligations and routine backup cycles.
You represent and warrant that you have all rights and consents necessary for User Content you upload, and that it does not violate any law or third-party right.
The Service uses third-party AI providers to generate suggestions, drafts, and summaries (“AI Output”). AI Output may contain inaccuracies and should be reviewed before use. You are solely responsible for any AI Output you choose to send, share, or rely on. We make no warranty that AI Output will be accurate, complete, current, or fit for any particular purpose.
The Service, including all software, design, branding, text, and other materials (excluding User Content), is owned by Paper CRM or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription. No other rights are granted by implication. Feedback you provide may be used by us without restriction or compensation.
The Service integrates with third-party services (such as Google/Gmail and Stripe). Your use of those services is subject to their own terms and policies. We are not responsible for the availability, content, or practices of any third-party service.
We aim for high availability but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material adverse changes during a paid billing period and, where appropriate, offer a pro-rated refund for the unused portion.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAPER CRM AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING FROM OR RELATED TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE MAY NOT FULLY APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Paper CRM and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.
You may terminate your account at any time from Settings. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or use the Service in a way that creates risk or liability for us or others. Upon termination, your right to use the Service ends immediately and your User Content will be deleted in accordance with our Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in New Jersey, and you consent to personal jurisdiction there. You and Paper CRM each waive any right to a jury trial. Claims must be brought within one (1) year of the event giving rise to the claim, or be permanently barred. Nothing in this section limits your rights under mandatory consumer-protection laws of your country of residence.
We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, for material changes, provide additional notice (such as email or in-product banner). Your continued use of the Service after the updated Terms take effect constitutes acceptance.
These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and Paper CRM regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party will be liable for delays or failures caused by events beyond reasonable control (force majeure).
Questions about these Terms? Contact us at support@useusepapercrm.com.